In today’s environment, municipal utilities and energy providers have to face a wide range of challenges. The change of mentality of the supplier and the service provider, the digital transformation of business processes, as well as the stricter regulations regarding the employees’ protection may exemplify this context.
The proper and quickest possible redirection of information is a key element to cope with these requirements. MobiCall allows an extensive network between machines, devices, sensors and the staff responsible, in order to directly transfer important process data, critical thresholds and faults.
Thanks to MobiCall it is also possible to ensure an effective and reliable mobilisation of first-aiders and rescue teams to safeguard employees in case of emergency. By means of MobiCall internal and external first aid stations are alerted and evacuations are immediately initiated. Crisis teams can be set up according to the emergency situation, to provide the affected areas with information in case of all kinds of major emergency.
MobiCall allows safeguarding buildings, production facilities and the technical infrastructure while preventing damages. The system supports such processes acting as a central alarm and information platform.
A great added value of this solution is providing all conceivable ways to trigger the alarm. Standardised and proprietary interfaces allow a full integration of existing production plants, hazard detection technology, building management systems, IT components and process control systems.
All scenarios can be configured and managed through the MobiCall-App, both in a centralised and decentralised way. The web-based management tool features an innovative “drag-and-drop” configurator. This solution provides IT administrators and users responsible for groups as well as for subject areas with an intuitive and clearly structured tool to configure personal data and alarm parameters. The multi-client capability offers to different areas the opportunity to autonomously administer their own alarm management by means of differentiated access rights. The connection of external databases is also possible, thus allowing the use of existing master data for the automatic import, which consequently reduces the administrative load.
As a professional safety solution, MobiCall can also be operated in a redundant set-up with increased performance and high reliability. MobiCall geo-clustering enables redundancy and functional monitoring in several locations.
All licenses for alarm escalations, time-dependent alarm distribution, fixed number of alarming persons, internal watchdog monitoring, data backup, alarm reports and statistical evaluations are included by default.
In emergency situations (e.g. fire alarms or disaster alerts) an immediate mass alerting is necessary. With MobiCall the existing infrastructure can be used so that existing telephones and computers are available to transmit an acoustic or optical alarm signalling. IP-loudspeakers or central PA systems can be connected in order to play back the proper announcement (e.g. in corridors). These functions permit a fast evacuation of buildings. MobiCall can also be used as a central alarm platform to manage situations of crisis. The system ensures a fast information supply thanks to simultaneous alerts. Moreover, the co-ordination between acting people is supported by means of automatic teleconferences. The system provides assistance for health emergencies, taking into account the legal and professional association`s rules linked to first-aiders emergency calls.
MobiCall can be operated as a central Physical Security Information Management (PSIM) platform. Local systems, such as burglary control panels, access controls, fire alarm systems, PA systems, video surveillance systems, paging stations, individual work stations, intercom or central building control systems can be recorded and displayed on a central customised user interface. Thanks to all the gathered information, the user is able to get a comprehensive overview of the situation. Depending on the circumstances, different scenarios can be put activated, monitored and managed both manually and automatically.
MobiCall, with its variety of interfaces, allows a real time monitoring of all subsystems, such as process control and visualisation systems, as well as building automation and ICT components. When faults or critical thresholds occur, the detailed alarm information and process data are automatically conveyed through MobiCall to a defined group of people. The integrated task management is a major advantage of this solution, ensuring faults classifi cation and tracking. The whole process, starting from the alarm trigger up to the troubleshooting including the usual SLA times, can be monitored and displayed.